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Insurance Inspector-Workers Compensation Classification Field Inspector | NCCI Holdings, Inc. | Salt Lake City, UT
At NCCI Holdings, Inc., we realize our greatest asset is our team of
more than 900 professionals working together every day to make our
company the leading provider of workers compensation insurance data and
research information. Read on to learn about the requirements for this
opening.
Job Purpose:
This position is home-based in the Salt Lake City market, and requires
80% travel, of which includes 50% overnight travel.
The incumbent in this position will interview key contacts with insured
businesses and perform physical inspections to assess employer
operations, compare the operations to the workers' compensation
classification system for the particular jurisdiction and determine and
assign the proper workers' compensation classification code(s). This
position is responsible for ensuring the workers' compensation
classification system has been applied correctly at the discrete
employer level to arrive at the most appropriate premium for a policy
and consistency in application of the system. The overall impact of each
inspection results in the potential shifting of premium.
Responsibilities include:
- Providing comprehensive technical expertise in the Classification
System.
- Participating and testifying as an expert witness in support of the
Classification System at administrative, non-judicial, or judicial
proceedings.
- Identifying areas of potential class issues to support Classification
analysis activities.
Major Duties:
- Perform physical inspections of insured operations (Classification
Quality Assurance, Special or customer requested to resolve a dispute,
State Special and A-Rate Inspections). If requested, perform a telephone
inspection/survey.
- Complete Classification Inspection Report with Department Breakdown and
assign appropriate classification codes based on the results of the
physical inspection and in accordance with Basic Manual rules,
classification code(s) generally accepted definitions as well as state
or federal law. Provide a summary of reasons for a change in
classification if one is recommended as a result of the inspection.
- Negotiate a resolution with parties involved if inspection results are
disputed.
- Receive, acknowledge, review and organize inspection assignments by city
and ZIP code. Contact employers to efficiently schedule classification
inspection appointments and send inspection appointment or announcement
letters. Enter inspection appointment information in database.
- Conduct background research into an insured and insured operations prior
to the inspection; review employer and policy information, review the
- Basic or Scopes manuals, and conduct research and preparation necessary
to determine the appropriate classification code prior to the physical
inspection. Develop list of any exceptional questions to be asked during
the physical inspection. Coordinate with any additional external parties
as necessary.
- Complete/Update the appropriate screens in the Inspection Tracking
Database, allocate time to each assignment, attach copy of completed
Classification Inspection Report and close the completed assignment.
When appropriate, send copies of completed Classification Inspection
Report to appropriate system participants.
- Identify areas/issues of potential class analysis based on personal
observation and inspection. Review and respond to classification
inspection correspondence and telephone communications. Identify and
resolve customer issues or classification disputes. Serve as the
regional expert/resource in classification issues and general industry
trends. Assist regulators or NCCI staff with classification issues.
- Provide assistance, testimony and support in classification code appeals
and in support of classification code analysis.
- Complete weekly production and expense reports. Review e-mails, complete
administrative tasks, attend meetings, complete training and other
duties as assigned.
Required Education, Experience & Skills:
- Four year BA/BS degree preferred plus a minimum of eight years
experience in workers' compensation, preferably in the areas of field
auditing, classification inspections, audit review, underwriting or loss
prevention; or a combination of equivalent targeted experience and
education.
- Expert knowledge of workers' compensation manuals (Basic Manual, Scopes
Manual and Experience Rating Manual).
Comprehensive knowledge of the Workers' Compensation Classification
System.
- Expert knowledge of determining and assigning classification codes based
on a physical inspection of insured operations.
- Demonstrated ability to make decisions.
- Excellent analytical skills.
- Ability to work independently on a self directed basis.
- Creative problem solving.
- Excellent communication skills.
- Demonstrated ability to negotiate and resolve disputes in an adversarial
environment.
- Strong interpersonal skills to handle carriers, employers, agents,
premium consultants and attorneys.
- Advanced understanding of business operations necessary for assignment
of appropriate classification codes.
- Strong analytical and interpretive skills.
- Ability to lead and influence others.
- Professional demeanor.
- High degree of accuracy in work product.
- Efficient scheduling with intense travel requirements
- Ability to use laptop computer with docking station, printer, fax
machine and digital camera.
- Ability to use e-mail, Internet/Intranet and scheduling applications.
- Efficiently use word processing application such as MS Word or Excel for
Classification Inspection Report and correspondence with minimal errors.
- Efficiently use spreadsheet application such as Excel for expense
tracking and reimbursement with minimal errors.
- Ability to learn how to use an inspection tracking system application
with minimal errors.
- Ability to access and use hard copy technical and on-line manuals and
guides.
- Ability to provide expert testimony at administrative and judicial
hearings.
Preferred Education, Experience & Skills:
- Professional insurance license such as an agent license, certified
safety professional license or professional achievement or certificate
such as associate in premium auditing or CPCU.
As key contributors to our success, our team members enjoy working in a
casual, collaborative environment that offers state-of-the-art
resources, advanced technologies, and a superior benefits package.
We require a drug screen and background check.
EEO/Smoke Free environment
To apply for this position, please copy and paste the following link
into your browser address bar:
http://ncci.contacthr.com/13500935
or submit your resume and salary requirements through our homepage at
http://careers.hodes.com/ncci/apply_online_1.asp?jobid=1570854
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